Subject: Re: Inboxdollar Imp
From: Ankit Tandon <[email-masked]>
To: M ramananda <[email-masked]>
Cc: Ankit Abrol <[email-masked]>, Ashish Niyoliya <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, romesh singh <[email-masked]>, Sumit Kumar <[email-masked]>, prakash tiwari <[email-masked]>, Girish Kumar <[email-masked]>, Subir Chakma <[email-masked]>
Date: Mon, 19 Nov 2012 23:30:28 +0530 (IST)

The first query has been escalated to Client already for clarification. 

For second query let me explain the case to all of you. Whenever such an email is sent to the customers they are asked to forward the offer details at [email-masked] or [email-masked] for verification purpose. Also, in the email it is mentioned that when they have done so they need to reply to the email that they have received by clicking on the " Send us a message " link provided at the end of email. 

The reason for doing so is that Client doesn't check emails at [email-masked] or [email-masked] often so once customer replies to email received they will check the email that was sent at above email address. 

Please let me know if you need any further clarification or assistance . 

Regards , 
Ankit Tandon 
----- Original Message ----- 
From: "M ramananda" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ankit Tandon" <[email-masked]> 
Sent: Monday, November 19, 2012 10:07:04 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inboxdollar Imp 

#1 . Would like to know how facebook connect works. We've lots of member who says he/she complete his facebook connect but did not check mark on MY LIST. 

#2. If the email from the relevant department states to forward us the confirmation email of the offers (like Discover @More Card, Equifax) at [email-masked] or [email-masked] for verification purpose, and the members says they have forwarded it, what details do we need to ask from the Member in this regards ? 

The details I asked to the Member in this regards are (which I am not sure is correct): 
1) to which email address you've forwarded to ? 
2) when did you forwarded it ? 
3) after collecting the above 2 details, then esc 

So just want to confirm what will do in such case if the Member has claims to send us the confirmation email of the offer that a relevant department has ask for... 

Thanks & Regards, 
M. Ramananda Singh 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "M ramananda" <[email-masked]> 
Cc: "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ankit Tandon" <[email-masked]> 
Sent: Sunday, November 18, 2012 12:28:16 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inboxdollar Imp 

guys this is your chance to clarify everything. Just feel free and come up with any query you have. 

Rgds Subir 

----- Original Message ----- 
From: "M ramananda" <[email-masked]> 
To: "Ankit Tandon" <[email-masked]> 
Cc: "Subir C" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]> 
Sent: Saturday, November 17, 2012 10:12:08 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inboxdollar Imp 

Hi Ankit, 

If a member is unable to cash out the check and he/she has been offer to receive his payment via Gift card or paypal or whatever we have. 
Does this mean his/her future payment will be same and not a check payment ? 

Thanks & Regards, 
M. Ramananda Singh 

----- Original Message ----- 
From: "Ankit Tandon" <[email-masked]> 
To: "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "M ramananda" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]> 
Cc: "Subir C" <[email-masked]> 
Sent: Saturday, November 17, 2012 1:07:56 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inboxdollar Imp 

Hi , 

Below are the few points which I have forwarded to get more clarification from Client end. 

Please forwad any query that you may have apart from below which needs further clarification. 

1. If we can add a new canned response for members who have requested check and 30 days have not passed. 

2. If any agent enters the manual credit wrongly and recognize that he has done some mistake so should we request again for correct credit or escalate the ticket with note. 

3. Most of the times customer say that they completed a task in List but didn't show it was completed as no check mark appears infront of it so how should we assist these cases. 

4. If any sort of miscommunication happens with a customer over chat and it is found during audit should we simply escalate that ticket as we cannot contact customer once the chat is over. 

R egards, 
Ankit Tandon