Subject: BLX: Example email
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>
Date: Sat, 17 Nov 2012 22:18:42 +0530 (IST)

I have sent following email to one of the customers, You can use it for future reference to deal with similar cases. 

Reference number: LTK1212102881947X Please use this ticket number in any correspondence with us. 

Dear Mei Yan, 

Thank you for contacting Borderlinx. 

The way we calculate international shipping costs is an industry standard used by airlines and most of our competitors. Shipping is calculated on the higher of the Volumetric weight or actual weight. Volumetric weight is based on the physical size of the box the merchant has packed your purchases in as this is the space required in the aircraft. This is some times higher than the actual (dead) weight of the package and Borderlinx does not change or alter the size in any way. A less dense item generally occupies more volume of space, in comparison to its actual weight. 

This is the standard practice in the air transport industry. You can read more about how it is calculated at http://www.borderlinx.com/pages/faq/volumetric-weight . 

In addition, Amazon only charge its customers Shipping cost excluding any custom duties, taxes and import fee. Borderlinx charges one payment including freight, taxes and duties to ensure customer gets uninterrupted delivery at his door step. The delivery time of Borderlinx is several times faster than Amazon. On average, it takes 4-6 business days with Borderlinx Standard Service as compared to Amazon which takes 17 to 31 days for delivery to Singapore 

The actual weight of 3 shipments of Mr. Goh received individually by different Amazon sellers is 10.98Kg. However, based on the dimensions of parcels they arrived in, volumetric weight turned out to be 33.04Kg. 

Also, a some times merchants pack products in different packing if they have to ship internationally by air themselves to save on volumetric weight costs which are considerably higher. When merchant delivered these products to us, they were over packed, which increased the shipping cost. 

Borderlinx is a premium shipping service where we also receive the shipment from the merchant, store free for upto a month, consolidate several shipments into one, prepare export paperwork, handle import customs clearance and local last mile delivery. 

We requested our warehouse in US to consider repackaging of shipments as special case to reduce the shipping cost. I can now advise that parcels have been tightly packed as far possible to reduce the volumetric weight. The total cost payable now after repackaging is USD 237.30 as compared earlier USD 295. 

	

	

	

Orginal 	

After Repackaging 

Seller 	

Product 	

Qty. 	

Seller Tracking 	

Actual Weight 	

Volumetric Weight 	

Actual Weight 	

Volumetric Weight 	

Dims. 

Amazon Décor by HDC 	

Pem America Ballet Lesson Quilt Set, Queen Size 	

1 	

1zw220500310693930 	

3.9 	

10.07 	

3.9 	

7.55 	

6x16x24 

Amazon Direct Buy 	

Wall Decals: Model YH1328M , RMK1267SCS & RMK1470SCS 	

3 	

1Z3287V10350820129 	

0.91 	

3.49 	

0.91 	

1.18 	

18x10x2 

Amazon Direct Buy 	

IZOD So Soft Horizon Mini Comforter Set, Queen Size 	

1 	

1z17rv330325532340 	

6.17 	

19.48 	

6.17 	

16.88 	

22x18x13 

	

	

10.98 	

33.04 	

10.98 	

25.61 	

Borderlinx has very simple and transparent shipping tariff structure for Singapore. 

    • Standard Shipping option: USD 13.00 for the first half-kilo + USD 3.30 per half-kilo + fuel surcharge* (the base price remains unchanged, whilst the incremental price is slightly adjusted). 
    • Express Shipping option: USD 16.00 for the first half-kilo + USD 4.00 per half-kilo + fuel surcharge* (this is a significant price drop). 

Based on above tariff, Standard Shipping option, below is the cost break-up. 

Shipping USD 181.30 (SGD 224.17) 
Total duty No duty 
Total tax USD 30.62.00 (SGD 37.86) 
Extra charges USD 25.38 (Fuel Surcharge at 14% of shipping cost*) 

Total USD 237.30 (SGD 293.41) 

*The calculation of fuel surcharge is based on the approach of our carriers, so please find below the URL to DHL Express US. 
http://www.dhl-usa.com/CustServ/FuelSurcharge.asp?nav=FindServInfo/FuelSrchg 

Borderlinx is committed to offer you excellent service at competitive prices. 

If we could be of any further assistance, please do get back to us on email. 

Kind regards, 
Akhil Walia 

Borderlinx Support 

-- 
Regards , 
a kh ! L