Subject: Inboxdollar Imp
From: Ankit Tandon <[email-masked]>
To: Ankit Abrol <[email-masked]>, Ashish Niyoliya <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, M ramananda <[email-masked]>, romesh singh <[email-masked]>, Sumit Kumar <[email-masked]>, prakash tiwari <[email-masked]>, Girish Kumar <[email-masked]>
Cc: Subir C <[email-masked]>
Date: Sat, 17 Nov 2012 01:07:56 +0530 (IST)

Hi , 

Below are the few points which I have forwarded to get more clarification from Client end. 

Please forwad any query that you may have apart from below which needs further clarification . 

1. If we can add a new canned response for members who have requested check and 30 days have not passed. 

2. If any agent enters the manual credit wrongly and recognize that he has done some mistake so should we request again for correct credit or escalate the ticket with note. 

3. Most of the times customer say that they completed a task in List but didn't show it was completed as no check mark appears infront of it so how should we assist these cases. 

4. If any sort of miscommunication happens with a customer over chat and it is found during audit should we simply escalate that ticket as we cannot contact customer once the chat is over. 

R egards, 
Ankit Tandon