Subject: Borderlinx Updates
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>
Date: Thu, 15 Nov 2012 21:00:15 +0530 (IST)

Hi All, 

Dutiable Value Amendment 
Under exceptional circumstances where customer is not able to provide invoice or screenshot of order summary page from merchant's account. 
It is okay to update the value by looking at the price mentioned on website. A sense check should be made to ensure customer is not trying to under declare the value. 
Where ever possible, request invoice to make any changes. 

Value Amendment for Gift Items - 
This should be at retail price irrespective of who sent it as Borderlinx can not mark any shipment as Gift. 
Borderlinx service is for customers to order from online stores from US and EU. Not for for their friends to send gifts. 

AXA Insurance 
If customer paid for the goods using PayPal and PayPal was in turn funded by using Citibank Singapore CreditCard for the transaction. Customer is eligible for AXA claim. 

Repackaging 
Borderlinx repackaging conditions will be updated to include 'fragile electronics will not be repacked'. 
The word 'boxes' will be excluded repackaging FAQ as DHL uses only pouches. 

Consolidation 
Consolidation FAQ will be updated to clarify it does not mean putting/repackaging multiple shipments into one. 

-- 
Regards , 
a kh ! L