Subject: Blx feedback ticket- LTK1212103266521X & LTK1212103262784X
From: Subir Chakma <[email-masked]>
To: vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 14 Nov 2012 07:39:50 +0530 (IST)

Hi, 

I reminded on this before. So here is the second reminder. This is very very important please. 
Whenever you get any Damage, Loss or Missing claim from Singaporeans- 

Over Chat- Immediately confirm what credit card they used while purchasing the goods with merchant. If its Citibank credit card, immediately suggest them to file AXA claim. Its time sensitive so cant delay at any cost. 
If its non-Citibank credit card, well you can ask for required details and we can proceed further. 

Over Email- There is no time to confirm what card they used, or to request invoices/photos etc. Your job is to explain them the whole procedure so they can accordingly act without delay. 
Explain them if they used a Citibank credit card to proceed with AXA insurance- give them website link to download form. etc 
Incase they used non-Citibank credit card, then they should email back the required documents etc.. 

LTK1212103266521X - Feedback ticket- Missing item case. 
LTK1212103262784X - Feedback ticket- Damage item case. 

Rgds Subir