Subject: Blx Feedback tickets - LTK1212102660207X
From: Subir Chakma <[email-masked]>
To: vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 10 Nov 2012 00:38:56 +0530 (IST)

Hi , 

I have given feedback on this issue before also. See highlighted one below. Always make your not e complete with all the required details. For a refund of released shipments the following are mandatory- 

Account number- 
Shipment Order number- 
Amount of Refund - (IN USD & SGD) 
Reason for refund- 

		Fri, Nov 9, 2012 4:14 PM 	Note 	A new note was added by 'Melaney Legg'. 

	From: 	Melaney Legg 	
	
	Hi Rajeev, Please advise suite number and order number the refund needs to be issued to ~ Mel 
		Fri, Nov 9, 2012 4:12 PM 	Taken 	Ticket was taken by 'Melaney Legg'. Skill: Finance admin. 
		Fri, Nov 9, 2012 1:13 AM 	Reassigned 	Ticket was reassigned to the skill Finance admin.. Status: Pending Internal 
		Fri, Nov 9, 2012 1:13 AM 	Reassigned 	Ticket was reassigned from skill 'BX-SG-EN-L1' by Rajeev Kandpal.. From status: Pending Internal. New skill: Finance admin 
		Fri, Nov 9, 2012 1:13 AM 	Taken 	Ticket was taken by 'Rajeev Kandpal'. Skill: BX-SG-EN-L1. 
		Fri, Nov 9, 2012 1:13 AM 	Released 	Ticket was released by 'Rajeev Kandpal'.Status: Pending Internal Action. 
		Fri, Nov 9, 2012 1:12 AM 	Note 	A new note was added by 'Rajeev Kandpal'. 

	From: 	Rajeev Kandpal 	

Hi Mel 

Please refund GBP 96.73 = SGD 189.150 to customer as he paid it as a storage charge because earlier his item was in unknown suite and he got an email from us that Borderlinx will abandon his parcel to cover storage fee. So he requested for shipment at once and pay for the storage fee firstly. 

Now he wants the refund. 

Thanks 

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Subir Chakma" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "rajeev kandpal" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Saturday, November 3, 2012 8:03:27 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx Feedback tickets 

Hi, 

LTK1212102869334X - Feedback ticket 
When escalating to billing, you must mention amount in USD and Local currency. Plus shipment Order number, or any other specific details required. Don't repeat this error. 

LTK1212102973918X & LTK1212103177738X - Feedback Ticket 
1. A copy of the has been sent to Katerina Mousia <[email-masked]>. Why dont you check the addressee before shooting off the email? 
2. Also Delete the Internal emails/communications. The email send to US hub has been forwarded to customer in the email thread to. 
3. Always change Singapore ticket to proper Queue before releasing or resolving it. 

LTK1212103202898X- Feedback Ticket. 
It was mentioned that we do not open the boxes and just inspect from outside. This is completely wrong. 

We open all boxes and physically check the items inside to ensure they are not damaged and then update the item details into customer account by looking at the invoice. If there is no invoice, we refer the items manually and estimate the value. 

Rgds Subir