Subject: MEX chat
From: Akhil P Walia <[email-masked]>
To: philippines <[email-masked]>
Date: Thu, 8 Nov 2012 23:45:57 +0530 (IST)

In this chat agent could have asked for screenshot and if his card was charged. 

Regards 
Akhil 

From: Mexico Insurance Services <[email-masked]> 
Sent: Thu Nov 08 09:12:19 IST 2012 
To: [email-masked] 
Subject: Chat Audit 

The following transcript has been automatically forwarded to you. 

	
General Info 
	Chat start time 	Nov 7, 2012 10:34:14 PM EST 
	Chat end time 	Nov 7, 2012 10:38:40 PM EST 
	Duration (actual chatting time) 	00:04:26 
	Operator 	Febbie 
	
Pre-Chat Survey 
	Phone Number 	6025498482 
	What is your name? 	Jerry Ostwinkle 
	
Operator Survey 
	Email Address 	[email-masked] 
	Escalate Chat? 	Yes 
	Note 	Customer would like to renew his policy but after providing the credit card information, no confirmation message was provided. Page will not move as well. Please assist. Thank you. 
	Was the issue the customer contacted you about resolved during this engagement? 	No, the issue was not resolved 
	For full information see Chat Transcript Report 

Chat Transcript 
	info: Please wait for a site operator to respond. 
info: You are now chatting with 'Febbie ' 
Febbie : Welcome to Mexico Insurance Services. How may I assist you today? 
Febbie : This chat is generated since customer Jerry Ostwinkle would like to renew his policy. 
Febbie : Upon renewing the policy the payment page will not move to the next page. 
Febbie : Credit cards information was provided correctly but customer didn't receive any confirmation if the purchase was complete. 
Febbie : Please call customer to sort this matter as they will travel to Mexico by Friday. 
Febbie : Phone number: 6025498482 
Febbie : Policy: VLDL-10259227 
Febbie : Email: [email-masked] 
Febbie : Thank you. 
Febbie : Thank you for visiting Mexico Insurance Services. Please contact us anytime. 
info: Chat session has been terminated by the site operator. 

-- 
Regards , 
a kh ! L