Subject: Fwd: LTK1212103183963X- Blx feedback ticket
From: Subir Chakma <[email-masked]>
To: prakash tiwari <[email-masked]>, vikas Adhikari <[email-masked]>
Date: Wed, 7 Nov 2012 01:48:12 +0530 (IST)

FYI 

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Subir Chakma" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "rajeev kandpal" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Wednesday, November 7, 2012 1:25:19 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212103183963X- Blx feedback ticket 

Hello Subhash, 

See highlighted response in below email. 

I have concern with your repacking res pon se to customers. Repacking means either trimming the original box or putting them into dhl bags . Most bigger items will not fit into the dhl bags as the bags are small. So nex t time onward, just tell them that we will try to repack and not necessarily put them into dhl bag s. 

	
	From: 	Subhash 		
	To: 	Raymond Wee <[email-masked]> 		
	Subject: 	RE: 0506-9579 (LTK1212103183963X) 		Status 

	

Email Delivery Completed 

	

Reference number: LTK1212103183963X Please use this ticket number in any correspondence with us. 

Hi Raymond Wee, 

Welcome to Borderlinx. 

This e-mail is as per your query for the weight of shipment#PC10221220, please be informed gross(dead) weight of your shipment is 1Kg while volumetric weight is 4.24Kg. You are always charged the higher of the actual weight or the volumetric weight. This is the standard practice in the air transport industry. Volumetric weight is billed for the amount of space it occupies in an aircraft. Volumetric weight totally depends on the package as sent by the merchant. For more information on volumetric weight 

Secondly for re-packing, I would like to inform you, we repack items by taking them from the box(in which they came from merchant) and putting them into our DHL Envelops to reduce their volumetric weight. If you want to re-pack it, Kindly confirm us by replying this e-mail. 

For further assistance, please feel free to get in touch with us. 

Best Regards, 

Subhash Kumar 

Borderlinx Support 

Rgds Subir