Subject: Blx feebdack ticket- LTK1212103226434X
From: Subir Chakma <[email-masked]>
To: Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>, prakash tiwari <[email-masked]>, vikas Adhikari <[email-masked]>
Date: Wed, 7 Nov 2012 01:47:30 +0530 (IST)

Hello, 

See highlighted one. 
Re-arrange the return options please. Disposal request should never be at top. It is the last thing customer or we as a support team want. Put them in below orders- 

1. Return to the Merchant : 
2. Local Shipment in US : 
3. Dispose Of Item : 

--------------------------------------- 

RE:0742-8496 (LTK1212103226434X) 

Dear Ms. Tang 

Welcome to Borderlinx. 

Thanks for your email. As I can see that your suite contains prohibited items. They are perfume and are highly inflammable. We would have loved to deliver your shopping to you, however we must abide by the regulations governing international air transport as well as customs rules. I feel very sorry that we could not get these products to you. Please see the prohibited item list here . 

You can either choose from following options: 

1. Dispose Of Item : You may just make a request to us to get the items disposed off and we will dispose off the item without any charge. 

2. Local Shipment in US : You can get the item shipped to a local US address of your friend or relative. In this case you are charged with amount of USD 35 ($20 for admin fee+ $15 for local shipping). 

3. Return to the Merchant : You can return the item to the merchant, In this case you are charged with the amount of $35( $20 for the admin fee + $15 for local shipping).For the same you need to liase with the merchant and get the RMA (return to merchant authorization) and prepaid label. If you have the prepaid label you will be only charged $ 20. 

Please do not hesitate to contact with us if you have any future inquiry via email or chat support 

Best Regards, 

Rajeev Kandpal 
Borderlinx Support 

Rgds Subir