Subject: IMPORTANT - VISA REFUND
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Cc: akhil <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, abegail <[email-masked]>
Date: Wed, 7 Nov 2012 00:41:17 +0530 (IST)

Good day all, 

We were informed by our previous VISA processing partners that they lost connection with their banking partners and we can't process refunds. It is applicable to all VISA payments from 2012-10-02 till 2012-10-19. 

We still able to refund transactions of our previous processing partners QWIPI and BARDO. 

message from billing team: 

"We are unable to refund any of your transactions because they are not showing as approved on our payment gateway. 
You should either ship the product or notify the cardholder to issue a chargeback. 
Please accept my apologizes for any inconvenience this matter may have caused you." 

For any request of refund within the date mentioned above, please inform customer as bellow: 

Looking for orders - declined but debited: 

"I'm afraid, we are unable to process any refund as of this time because they are not showing approved on our payment gateway. In this case, we would like you to issue a chargeback from your bank with the specific amount you claimed to be debited into your account. Please accept my apologies for any inconvenience this matter may have caused you." 

Asking for refund - non delivery - not satisfied - if does not accept reshipment: Please escalate via forum 

Should you require any further clarifications, please ask. 

Thanks, 
Trisha