Subject: Blx Feedback tickets
From: Subir Chakma <[email-masked]>
To: Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 3 Nov 2012 08:03:27 +0530 (IST)

Hi, 

LTK1212102869334X - Feedback ticket 
When escalating to billing, you must mention amount in USD and Local currency. Plus shipment Order number, or any other specific details required. Don't repeat this error. 

LTK1212102973918X & LTK1212103177738X - Feedback Ticket 
1. A copy of the has been sent to Katerina Mousia <[email-masked]>. Why dont you check the addressee before shooting off the email? 
2. Also Delete the Internal emails/communications. The email send to US hub has been forwarded to customer in the email thread to. 
3. Always change Singapore ticket to proper Queue before releasing or resolving it. 

LTK1212103202898X- Feedback Ticket. 
It was mentioned that we do not open the boxes and just inspect from outside. This is completely wrong. 

We open all boxes and physically check the items inside to ensure they are not damaged and then update the item details into customer account by looking at the invoice. If there is no invoice, we refer the items manually and estimate the value. 

Rgds Subir