Subject: Re: Missing item trace with DHL US
From: Pankaj Joshi <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: subhash <[email-masked]>, Seraj Ahmad <[email-masked]>, Subir Chakma <[email-masked]>, pankaj <[email-masked]>
Date: Sun, 2 Jun 2013 14:25:27 +0530 (IST)

Akhil,

For items shipped out of Dayton US, the process has been to call DHL US and register trace for missing items. DHL would then call the number we provide to seek more information on the missing item or convey the trace result. Per your advise, going forward, we will launch trace on missing items by sending an email to Neil Stokes rather than call DHL US.

Thanks,

Pankaj

----- Original Message -----
From: "Akhil P Walia" <[email-masked]>
To: "Pankaj Joshi" <[email-masked]>
Cc: "subhash" <[email-masked]>, "Seraj Ahmad" <[email-masked]>
Sent: Saturday, June 1, 2013 11:20:43 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Missing item trace with DHL US

Why don't you involve Neil in trace. What is he there for? 
The reason Borderlinx is paying DHL for him is because he is dedicated DHL coordinator assigned to Borderlinx. 
Calling local DHL US is no use they only forward the query to local DHL. Neil has better access to address these issues and email is preferred contact to keep record. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Pankaj Joshi" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]>, "Seraj Ahmad" <[email-masked]> 
Cc: "subhash" <[email-masked]> 
Sent: Friday, May 31, 2013 9:11:28 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Missing item trace with DHL US 

Hi Akhil/ Seraj, 

I called DHL US to set trace on couple of missing items (details below). Please handle the confirmation call from DHL US just in case. 

Thanks, 

Pankaj 

================================================================ 

LTK121430405645X 
Sam Travers 
0739-0084 
AWB # 7249023456 
Missing - 1 out of 2 x Smith Gambler Goggle (RC36, Black) 
Mobile - (937) 630 4654 

================================================================ 

LTK121430539475X 
Gerald Yeo 
0518-5104 
AWB # 7255515293 
Missing - Carter's Jungle Jill Musical Mobile (Multi piece set, one piece missing) 
Mobile - (937) 630 4654 

================================================================