Subject: OWA item query
From: Subir Chakma <[email-masked]>
To: Vivian Guo <[email-masked]>, Jane Chow <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <s
Date: Thu, 30 May 2013 16:39:40 +0530 (IST)

Hi Team, 

Some customers in OWA are asking if the items are genuine or not, and why they are cheap on our website then what is given on the brand website. The update from client is given below. Please handle accordingly. 

We are not able to check the items as there are no links on them. If the cx comes on chat, could we ask for the link? so that we may know what item are referring to (just curiosity from our side to see how cheap it is comparing to the brand....just escalate them to us so we can check ), but after that, straight away we need to guarantee that they are genuine, using a parapraph like this one: 

" Please be advised that, as it is stated in our website, all products are genuine. We guarantee that the items you may shop in One World Avenue are authentic and exclusive. Therefore, all items are always accompanied with the Original Guarantee Card. In addition, if once received, for any reason you want to return it back, you have as well 14 days to contact us. " 

Rgds Subir