Subject: Re: Borderlinx CSAT Report
From: Subir Chakma <[email-masked]>
To: Vivian Guo <[email-masked]>, Jane Chow <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <
Date: Wed, 29 May 2013 10:48:40 +0530 (IST)

Hello, 

CSAT report for period May 26-28th, 2013. 

	Time Zone :- Asia/Karachi 	

	

	

	Time : - 07:00 AM - 06:59 AM 	26-May-13 	27-May-13 	28-May-13 
	Operator 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 
	Akhil Walia 	

	

	

	Surya Prakash 	1 	
	100% 	

	1 	
	100% 
	Seraj Ahmad 	

	

	1 	
	100% 
	Subhash Kumar 	

	1 	
	100% 	

	Subir Chakma 	

	

	

	Parag 	

	
	1 	0% 	1 	1 	50% 
	Gelna 	2 	
	100% 	

	1 	1 	50% 
	Joelma 	

	

	

	Kaeiara 	

	2 	
	100% 	3 	
	100% 
	Ibrahim Usmani 	3 	
	100% 	1 	
	100% 	2 	
	100% 
	Jacksu 	

	

	

	pankajj 	

	2 	
	100% 	3 	
	100% 
	Shiv Kumar 	

	3 	
	100% 	

	Rajiv 	1 	
	100% 	4 	1 	
	4 	2 	

	Vivian 	

	1 	
	100% 	3 	
	100% 
	Total 	7 	
	100% 	14 	2 	88% 	19 	4 	83% 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 

Hello Al l, 

CSAT report for period May 25, 2013. . 

	Time Zone :- Asia/Karachi 	

	Time : - 07:00 AM - 06:59 AM 	25-May-13 
	Operator 	YES 	NO 	CSAT% 
	Akhil Walia 	

	Surya Prakash 	

	Seraj Ahmad 	
	1 	0% 
	Subhash Kumar 	

	Subir Chakma 	

	Parag 	

	Gelna 	

	Joelma 	

	Kaeiara 	4 	
	100% 
	Ibrahim Usmani 	
	1 	0% 
	Jacksu 	

	pankajj 	2 	1 	67% 
	Shiv Kumar 	3 	1 	75% 
	Rajiv 	

	Vivian 	

	Total 	
	
	48% 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Subject: Borderlinx CSAT Report 

Hello Team, 

Please see your CSAT report for period May 19-24. We must bring this up. Current performance is below the set target of 95%. 

	C-SAT 	

	

	

	

	

	

	Time Zone :- Asia/Karachi 	

	

	

	

	

	

	Time : - 07:00 AM - 06:59 AM 	19-May-13 	20-May-13 	21-May-13 	22-May-13 	23-May-13 	24-May-13 
	Operator 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 
	Akhil Walia 	

	

	

	

	

	

	Surya Prakash 	

	

	

	

	1 	
	100% 	

	Seraj Ahmad 	

	

	

	1 	
	100% 	

	

	Subhash Kumar 	1 	1 	50% 	1 	
	100% 	3 	1 	75% 	1 	
	100% 	

	5 	1 	83% 
	Subir Chakma 	

	

	

	

	

	

	Parag 	

	

	2 	
	100% 	

	

	

	Gelna 	4 	
	100% 	1 	
	100% 	2 	
	100% 	2 	
	100% 	1 	
	100% 	3 	
	100% 
	Joelma 	

	

	

	

	

	

	Kaeiara 	

	2 	1 	
	6 	2 	75% 	2 	
	100% 	6 	1 	86% 	6 	
	100% 
	Ibrahim Usmani 	2 	
	100% 	
	1 	0% 	3 	1 	75% 	4 	3 	
	1 	
	100% 	

	Jacksu 	

	

	

	

	

	

	pankajj 	

	3 	1 	
	2 	
	100% 	2 	
	100% 	5 	
	100% 	5 	1 	83% 
	Shiv Kumar 	

	1 	
	100% 	
	4 	0% 	3 	1 	75% 	1 	1 	50% 	5 	1 	83% 
	Rajiv 	6 	2 	75% 	2 	
	100% 	

	5 	2 	
	4 	2 	67% 	5 	2 	71% 
	Vivian 	

	

	

	4 	
	100% 	4 	
	100% 	3 	1 	75% 
	Total 	
	
	81% 	
	
	80% 	
	
	75% 	
	
	96% 	
	
	88%