Subject: 5 chats waiting, some of them for MORE THAN 14MIN!
From: Subir Chakma <[email-masked]>
To: Pankaj Joshi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Pankaj Joshi <[email-masked]>
Date: Wed, 29 May 2013 07:24:52 +0530 (IST)

Hello Subhash, Surya, Ibrahim and Pankaj, 

I need to know what happened here? Please reply back 

Hello, 

Please why are there no agents taking chats??? We have 5 chats waiting , some of them for more than 14min! 

Where are the agents??? 

Julia&Ljubica 

Rgds Subir