Subject: Re: LTK121430482580X
From: Akhil P Walia <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Sun, 26 May 2013 23:06:51 +0530 (IST)

Not only that. Due to your incorrect response customer canceled the Return label and scheduled a UPS pickup 2nd time. 

We always prefer return labels because UPS pickups are not scheduled by customers with a time gap. 

This is totally messed case. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ibrahim Usmani" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]> 
Sent: Sunday, May 26, 2013 11:04:33 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK121430482580X 

Ibrahim, inspite the fact customer has provided prepaid shipping label. You told him that we cannot ship anywhere or can drop it. 

That is how UPS return labels work. There is no problem with return label. 

Customer do not know how return works. They will say anything, drop to a friend or nearest UPS drop location. But you should know how the service works internally. 

Return label has Amazon Kentuky address. Hub just handovers the parcel to UPS Driver when he comes for inbound delivery. So it works the same way. 

Due to your incorrect response customer posted on FB and created a mess. 

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