Subject: Borderlinx Feedback - LOCKBOURNE Issue
From: Subir Chakma <[email-masked]>
To: Avnish Kumar <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhi
Date: Fri, 24 May 2013 10:33:14 +0530 (IST)

Hello Team, 

Why are you NOT following the stated procedure in the Ma nual for Lockbourne shipments. You can not escalate the Lockbourne case unnecessarily before the time line. Shipments from are not transferred ONLY every Friday's . So we must wa it instead of escalating to Hub team every 2n d day. 

How to handle LOCKBOURNE DELIVERY? 

Keep the Tickets pending with Time Line of 2 mondays from date of delivery of the shipment to the Hub. e.g Say a shipment delivered on Friday, Mar 15, will be marked Pending with Time line until 2 Mondays i.e till Mar 25th. 

Rgds Subir