Subject: LTK12143061364X
From: Akhil P Walia <[email-masked]>
To: "Shiv K. Sharma" <[email-masked]>, Ibrahim Usmani <[email-masked]>, Pankaj Joshi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Surya Jain <[email-masked]>
Date: Tue, 14 May 2013 03:31:55 +0530 (IST)

Shiv & Ibrahim 

I am sure you have been trained on how to check if shipment is repacked already? 

From the very beginning you blindly sent a reply to customer that " based on the dimensions of parcel it arrived in from the merchant" t he weight is high. 
This is totally absurd. 

Hub infact, already repacked the shipment on arrival and the weight updated was after repackaging. 

1: Shiv sent wrong reply to customer. 
2. Ibrahim handled rest of the email reply and reiterated that goods cannot be repacked. 
3. Then escalation was sent to hub asking for shipment to be repacked. 
4. Kim replied shipment was already repacked to maximum extent. 
5. Response sent to customer that repacking is done. 

Customer has now obviously complained on facebook that there is no repackaging done as weight is same. 

Why the hell no one has bothered to check admin if re-packaing was done or not before responding? 

If something is not clear, please ask. 

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