Subject: LTK12143082697X
From: Ibrahim Usmani <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Sun, 12 May 2013 18:35:44 +0530 (IST)

Dear Sir, 

Promo Code Issue: 
Cx had a chat with Shiv regarding the repacking of a shipment which was shoes which he first promised to escalate to HUB to repack. Then he sent a mail apology mail to cx saying the shoes cannot be repacked however by that time the promo code had expired. Cx says that had she been advised correctly she wouldn't have missed the offer and wants an explanation on this or a special arrangement to make up this situation. Escalated to L2. 

Regards, 

ابراهيم العثماني 
متخصص اللغة العربية