Subject: Borderlinx Feedback
From: Subir Chakma <[email-masked]>
To: Avnish Kumar <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhi
Date: Sun, 12 May 2013 16:12:58 +0530 (IST)

Hi, 

Please see the feedback below and avoid a repeat. 

	05/11/13 	

	

	LTK12143097010X 	Pankaj 	DHL shipment issue 	On May 3rd, DHL contacted us already under LTK12143041513X informing that shipment is prohibited and will not be cleared by customs and DHL requested for Borderlinx DHL account to bill for RTO. However when customer has contacted on May 5th, Pankaj wrongly informed that it will be cleared in next 1-2 business days without investigation further. This can lead to big problem. 
	
	LTK121430100297X 	Ibrahimu 	Fraud case 	Cx contacted Ibrahim on May 5th, and he has been following up with DHL and cx since then to clear the shipment. However if you refer LTK12143028677X, IT has confirmed that Cx is blacklisted on May 2nd. Due to improper investigation there has been unnecessary delay and confusion. This has to stop. 
	
	LTK12143087667X 	Shiv 	Return policy 	The return fee was not explained clearly. Customer has 5 PG shipments, whereas Shiv gave a fee of USD35 though mentioned that it is USD15 per package. However when customer has 5 shipments to return, you must calculate and provide the total return cost to avoid confusion an unnecessary to and fro emails. 

Rgds Subir