Subject: BLX: Escalation to L3
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Pankaj Joshi <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Jack
Date: Wed, 8 May 2013 05:10:24 +0530 (IST)

When escalating any ticket to BX Level 3. 
Please make sure the ticket status is 'Pending Internal' and in skill queue. 
Else, your ticket might not be seen for weeks. 

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