Subject: BLX: Deleteing 'Original Thread'
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Pankaj Joshi <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Jack
Date: Wed, 8 May 2013 04:39:57 +0530 (IST)

Parag and whoever else is dealing with Neil and DHL through emails. 

Please use common sense and be cautious in your emails. 

1. Always check the email addresses in To and CC fields. Do not copy the emails to customer while interacting with DHL. 
Same is when you reply to customers, don't cc Katerina, yourself or DHL. 

2. DELETE the unnecessary thread of messages in -- original message -- while replying. 
Logic is DHL should not know what we are discussing with customer and customer should not know what we are doing with his case with DHL. 

We send separate emails to both parties as needed. 

See some of my tickets sent to Neil how to interact with customer and DHL and merchant on same ticket w/o anyone knowing conversation held with other. 

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