Subject: LTK12143050711X
From: Akhil P Walia <[email-masked]>
To: Pankaj Joshi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Tue, 7 May 2013 01:16:34 +0530 (IST)

There was no need to escalate this ticket to EN -L2 queue. 
It should have gone directly to US hub with following info . 

The fact that this shipmen t was delivered back in 2012. Even if this was received at warehouse and landed in Unknown Suite. The item would have been liquidated by now. 
Max storage period is 90 days from the date of receipt. 

1. Tracking Number 
2. Sender's name 
3. Shipping Company 
4. Date of Delivery: 12/312012 12:20 PM in DAYTON, 
5. Contents of Parcel: NOT KNOWN (this is very imp info to trace parcel) 
6. Signed By: K Mullins 

It delays the process if entire information is not asked in first correspondence. 

Anyhow I have escalated this to Hub now. 

If hub is not able to trace. We will need to ask for merchant invoice and then escalate to L-3 because customer was able to provide proof of delivery with signature. 
This will then be dealt as item lost in warehouse premises. 

ä ✌ h ↑ L