Subject: BLX: Answers to some questions
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Pankaj Joshi <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Jack
Date: Mon, 6 May 2013 20:33:48 +0530 (IST)

Please see client responses in red on some of the questions asked: 

1. As of 1 st May, AXA has been discontinued for CITI SG and Safetylinx enabled. 
However, Citi SG FAQ are not updated with Safetylinx info. Customers still see AXA on site. 
This is causing confusion among customers. 
AXA is now removed 

2. Safetylinx as we know is mandatory for all shipments valued at USD 250 or more and chargeable at 1.75% of minimum $10/£10 . 
However, as per latest Citi promotion , Safetylinx will be provided at no charge for all shipments over 200 USD. 
Please confirm. 
In the process of development. Once it is finished by the end of the day I will add Safetylinx FAQs 

3. Concierge service is now available to all member groups in all countries except Lebanon. 
However, Concierge category has not been added in FAQ for all new member groups. 
Customers inquire about the fee and related questions but find no info on site. 
Concierge FAQ is added for other countries as well so the customers can find the info needed on the site. 

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