Subject: BLX: Reminder
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>, Pankaj Joshi <[email-masked]>, "Shiv
Date: Fri, 3 May 2013 04:28:13 +0530 (IST)

Hi All, 

I want to remind everyone, the external tracker has been made for a purpose. 
It is accessible to client and it is crucial the data is up-to-date. 

I see several of you simply reply and close tickets w/o updating tracker. 

There are 5 sheets on external tracker: 

Trackr URL: http://goo.gl/QEZVg 

Password: Bl7%xmi$trac2o13 

1. Lockbourne Missing: For mis-delivered shipments to Lockbourne warehouse. Have to keep a record of all such cases. Marked green if received at Dayton and updated. 

2. DutyTax Paid to DHL : If any customer pays duty/taxes locally to DHL for customs clearance. We need to refund them and have to keep a record here. 

3. Customs RTO Shipments: For any reason if shipment is rejected by Customs and sent back to warehouse. A record has to be maintained. 

4. Claims Log: Any damage/loss in transit cases are updated here. Checked by Subhash. 

5. Fraud Cases: Any report of fraud transactions should be updated here w/o fail. 

6. Returns/Disposed: Any shipments returned, forwarded or disposed. 

Please make sure when you are replying tickets, and if issue matches any of the above to always update tracker. 

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