Subject: customs
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Date: Tue, 30 Apr 2013 15:32:36 +0530 (IST)

In regards to your shipment with AWB 9403651040, please be advised that the clearance of the items at customs is always customer's responsibility. We would like you to understand that unfortunately Borderlinx is not able to interfere in any decision made by the local authorities. If customs are requesting relevant documents from the receiver in order to import the item, you need to contact DHL directly and provide them with them as soon as possible. If you don't, the items will be considered abandoned and will be disposed. 

We always make sure that the items can be shipped to the different countries before releasing them. However, due to the specific regulation in each country, you may be asked to provide customs with further details in order to get the shipment cleared. At this point, the receiver is the only one who can deal with the authorities. We are sorry for the inconvenience you are experiencing with this order. Please provide DHL with the License they are requesting at your earliest convenience so that they can clear the shipment in the next 2 business days. 

Thank you so much for your cooperation. 

Rgds Subir