Subject: Borderlinx Feedback Ticket
From: Subir Chakma <[email-masked]>
To: "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhi
Date: Mon, 29 Apr 2013 17:02:23 +0530 (IST)

Hi guys, 

Please see the feedback below. 

	LTK1212107298691X 	Ibrahimu 	PG issue 	Very incomplete response was sent to customer. The reason for PG was not explained clearly. Also Ibrahim did not consider while drafting the email the fact that we advised the customer that the item was OK to ship before he actually purchased. One liner answer therefore was completely unwanted. 
	LTK1212107349590X 	Gelna 	From Feedback report 	Gelna did not explain to customer our outbound procedure due to which customer left unsatisfied. Outbound processing happens from Mon-Fri, starting 8AM-4PM EST. Anything released on time will be processed most likely same day. Else it will be processed the next day only. Gelna never explained beyond the 24 hrs processing tag line. Badly handled. 

Rgds Subir