Subject: Fwd: BLX: DHL LB skill in LP
From: Subir Chakma <[email-masked]>
To: Pankaj Joshi <[email-masked]>
Date: Mon, 29 Apr 2013 16:24:07 +0530 (IST)

Dear All, 

As you are aware, although Borderlinx delivers to Lebanon, the CS support for LB customers is provided by DHL Easyshop. 

DHL Easyshop agents do NOT have access to the Borderlinx system. As a result, the team will be emailing us to amend values, update shipments etc etc 

We have now created a dedicated email address for DHL Lebanon queries. The email address is: [email-masked] and the new Liveperson Skill Group is: DHL LB. 

I have asked DHL LB CS to send all the queries to the email address mentioned above. Please ensure that we check the DHL LB Skill and respond to all queries promptly, like any other skill. 

Should you have any further queries, please do not hesitate to contact me. 

Thank you. 

Regards, 

Katerina 

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