Subject: Re: LTK1212107297075X
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Fri, 26 Apr 2013 07:12:17 +0530 (IST)

If you are even escalating such a case. You first need to email the customer that you are checking and will get back to her. 
You cannot just forward the case to another skill w/o reply. 

Whatever the result, we must never ignore customer's email. 

Subir: Can you please talk to Parag. This is exactly why customers get upset and post comments on social media. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Parag Chaturvedi" <[email-masked]> 
To: "akhil" <[email-masked]> 
Sent: Thursday, April 25, 2013 7:01:25 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212107297075X 

Please check if we can remove the storage charges. 

Thanks Parag