Subject: Re: New Process
From: "E. Ganin" <[email-masked]>
To: Subhash Kumar <[email-masked]>, Parag Chaturvedi <[email-masked]>, Krishna Tiwari <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Mon, 22 Apr 2013 17:03:10 +0530 (IST)

Hi Krishna, 

Can you please train them both? 

missed to CC you on previous email. 

with regards, 
Ganin 

----- Original Message ----- 
From: "E. Ganin" <[email-masked]> 
To: "Subhash Kumar" <[email-masked]>, "Parag Chaturvedi" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "subir" <[email-masked]> 
Sent: Wednesday, April 17, 2013 10:20:27 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: New Process 

Hi Subash/Parag, 

We have a new process for you 'Abdicar' 

Website: http://abdicar.com/ 

Please note some important instructions for this process: 

Login Time - 7 :30pm to 3:30am IST, Mon - Sat (9am to 5pm M-S, CST) 

Desktop Chat App: (provided by client): 
Download link: https://secure.stardevelop.com/downloads/download-latest.php 
Server: abdicar.com 
( once downloaded, please make sure sound alerts are enabled in Settings ) 

Web Access : (login using browser if desktop app is not installed): 
https://cp.abdicar.com/livehelp/admin/ 

Agent Login ID : 
Username: esales1 
Password: indi283xD 

Backup/Supervisor Login I D : 
Username: esales2 
Password: indi283xD 

Note : 
1. During our login hrs, two Spanish agents ( Robiert, Kimberley & Ariana ) and one sales manager ( Nicole ) will login from client end. 
Spanish agents do not speak English. However, Nicole knows both English and Spanish. 

2. Any new chat will be taken by all available agents by India and Client side. However, Spanish agents will not participate in chat unless customer is Spanish. 
This is to ensure all English chats are to be answered by India agents and Spanish by client side. 

3. You should transfer any Spanish chat to Spanish agents. Similarly, any English chats will be transferred to India. 

4. If you need any help during the chat, please initiate an internal chat session from chat app with Nicole. 

5. Any prospective leads- send through Zimbra at the end of shift. 
6. Make sure you use desktop application as browser version does not have reliable chat alert. 

7. Process KB with above instructions is also available at http://cherryinternal.com/support/index.php?action=kb 

with regards, 
Ganin