Subject: Re: South America
From: Akhil P Walia <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Niyoliya <[email-masked]>
Date: Thu, 18 Apr 2013 03:27:06 +0530 (IST)

I can access, make sure you are at www.SouthAmerica.travel/HOC it will auto direct to new link. 

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----- Original Message ----- 
From: "Surya Prakash. Tiwari" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "E ganin" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Ashish Niyoliya" <[email-masked]> 
Sent: Wednesday, April 17, 2013 9:12:44 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: South America 

Hi Sir, 

Please update the KB escalation link as well. 
We still can't access escalation form using that link. 

Thanks 
Surya 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Surya Jain" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Ashish Niyoliya" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "E ganin" <[email-masked]> 
Sent: Tuesday, April 16, 2013 6:09:17 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: South America 

Hello, 

SouthAmerica Lead escalation form is working fine now: www.SouthAmerica.travel/HOC 

Also, client has complained that agents are seldom online full 8 hours and he is asking for a compensation due to this. 

Please ensure everyone is online right on time and gives handover during breaks. 

Login Hrs: 11pm-7am EST [08:30am to 04:30pm IST] (Sun-Fri) 

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