Subject: IBD Feedback
From: M ramananda <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 17 Apr 2013 14:48:22 +0530 (IST)

Hi G.Krishna, 

Ticket ID- LTK5270117009461X 

This member keep asking for manager/supervisors/administrative officer, and you were supposed to escalate such to Urgent Queue, yet you esc to Resolution Center which is totally wrong! 

Do you not know how to handle these kind of queries? Or have you forgotten everything during course of time? 

Can you please review our blog again https://cotterweb.basecamphq.com/projects/3897771-support-center/posts/72117960/comments and make yourself updated. 

	Trina: if i freakin had it would i be talking to you..... no go get your manager and let him see the conversation please and get an approval so i can go the check cashing place before they close. now please, thanks 	
	Kevin : I am sorry , Trina we can't send you that proof of transaction now 	
	Trina: please go get a manager please 	
	Kevin : I am sorry manager is not available and we do not have that record of transaction 	
	Trina: may i havethe supervisor please 	
	Kevin : you should talk to your bank 	
	Trina: or give me your administrative officer!!!!!!!!!!!!!!!! 	
	Kevin : please let us discuss with me 	
	Kevin : they are not come to this chat line 	
	Trina: somebody is there over you that can help me...i wouldnt be wasting your time if i didnt know what the f im taking about i am a cust serv rep myself 	
	Trina: call me at home and ill tell you bcause you dont seem to get it and it wont be pretty bcause i have a tendency to you/ curse and call you nasty names.....so whats up what you wannna do...get me my query or.... 
_______________________________________________________________________________________ 

Ticket ID: LTK5270117337947X 

This is very misleading and its more than 2 weeks since he completed the offers, you were supposed to credit his account. 

_______________________________________________________________________________ 

Ticket ID: LTK5270117341513X 

No response from your end. 

Tha nks & Reg ards, 
MRSingh