Subject: BLX: Training ticket LTK1212106208942X
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>
Date: Wed, 17 Apr 2013 05:39:40 +0530 (IST)

See this ticket. Pure example how issue was misunderstood customer was being told how our return charges are justified. 
While she was asking for shipping charges to her country. 
See my response to customer and learn how to avoid frustrated customers from emailing top management. 

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