Subject: BLX: Fraud Issues
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>
Date: Wed, 17 Apr 2013 03:59:26 +0530 (IST)

Just a reminder that we are reeving lot of fraud complaints over phone and otherwise these days. 

These need to be addressed very accurately. 

Don't forget to blacklist customer's account with proper notes. 
Notes should always contain the date, agent name, ticket ID and merchant name or the party who reported the fraud. 
Same time Online External Tracker has to be updated. 

See last few tickets in fraud tracker to know how. 

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