Subject: Re: South America - urgent
From: Akhil P Walia <[email-masked]>
To: Surya Jain <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Niyoliya <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>
Date: Wed, 17 Apr 2013 01:16:29 +0530 (IST)

Below is the report of online time on South America. 

This is dreadful and cannot be justified in anyway. 

Even if we combine the total login hours or all agents. Still there are many days highlighted in orange where login hours are less than 8. 

With immediate affect, Deeksha maam wants you should use only ONE Login for SouthAmerica. 
Not to mention - YOU HAVE TO BE LOGIN 8 HOURS A DAY. 
Use login of Surya only . 

@Chandan: Please start sending me/Subir and Ganin daily report on Online Time of South America in format below. 

	

SOUTH AMERICA "ONLINE TIME" OF MARCH'13 

Days 	

Name 	

Shirley (Surya) 	

Amar (Anthony) 	

Subir (Sylvia) 	

Weekly Off 

FRI 	

1-Mar-13 	

02h 0m 51s 	

	

Amar Off 

SAT 	

2-Mar-13 	

	

	

SUN 	

3-Mar-13 	

07h 20m 41s 	

5h 34m 46s 	

	

MON 	

4-Mar-13 	

55m 26s 	

3h 56m 6s 	

	

TUE 	

5-Mar-13 	

2h 36m 9s 	

	

Surya Off & Amar Off 

WED 	

6-Mar-13 	

7h 42m 17s 	

7h 4m 49s 	

	

THU 	

7-Mar-13 	

3h 28m 8s 	

7h 16m 45s 	

	

FRI 	

8-Mar-13 	

7h 34m 26s 	

6h 53m 13s 	

	

SAT 	

9-Mar-13 	

2h 2m 0s 	

	

	

SUN 	

10-Mar-13 	

53m 58s 	

6h 30m 24s 	

	

MON 	

11-Mar-13 	

2h 53m 11s 	

leave 	

	

TUE 	

12-Mar-13 	

1h 25m 24s 	

	

WED 	

13-Mar-13 	

8h 45m 22s 	

Surya Off 

THU 	

14-Mar-13 	

2h 12m 15s 	

	

FRI 	

15-Mar-13 	

1h 48m 4s 	

	

SAT 	

16-Mar-13 	

	

	

SUN 	

17-Mar-13 	

34m 16s 	

	

MON 	

18-Mar-13 	

7h 23m 34s 	

Surya Off 

TUE 	

19-Mar-13 	

1h 32m 44s 	

	

WED 	

20-Mar-13 	

5h 38m 47s 	

6h 21m 10s 	

	

THU 	

21-Mar-13 	

1h 38m 6s 	

7h 19m 18s 	

	

FRI 	

22-Mar-13 	

41m 49s 	

7h 20m 30s 	

	

SAT 	

23-Mar-13 	

	

	

SUN 	

24-Mar-13 	

3h 16m 4s 	

2h 59m 56s 	

	

MON 	

25-Mar-13 	

3h 20m 19s 	

7h 43m 45s 	

Surya Off 

TUE 	

26-Mar-13 	

0m 10s 	

7h 23m 49s 	

	

WED 	

27-Mar-13 	

3h 56m 56s 	

7h 10m 28s 	

	

THU 	

28-Mar-13 	

3h 40m 23s 	

	

Amar Off 

FRI 	

29-Mar-13 	

7h 37m 8s 	

6h 35m 44s 	

	

SAT 	

30-Mar-13 	

	

	

SUN 	

31-Mar-13 	

2h 6m 48s 	

7h 44m 57s 	

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Surya Jain" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Ashish Niyoliya" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "E ganin" <[email-masked]> 
Sent: Tuesday, April 16, 2013 6:09:17 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: South America 

Hello, 

SouthAmerica Lead escalation form is working fine now: www.SouthAmerica.travel/HOC 

Also, client has complained that agents are seldom online full 8 hours and he is asking for a compensation due to this. 

Please ensure everyone is online right on time and gives handover during breaks. 

Login Hrs: 11pm-7am EST [08:30am to 04:30pm IST] (Sun-Fri) 

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