Subject: South America
From: Akhil P Walia <[email-masked]>
To: Surya Jain <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Niyoliya <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>
Date: Tue, 16 Apr 2013 06:09:17 +0530 (IST)

Hello, 

SouthAmerica Lead escalation form is working fine now: www.SouthAmerica.travel/HOC 

Also, client has complained that agents are seldom online full 8 hours and he is asking for a compensation due to this. 

Please ensure everyone is online right on time and gives handover during breaks. 

Login Hrs: 11pm-7am EST [08:30am to 04:30pm IST] (Sun-Fri) 

ä ✌ h ↑ L