Subject: Borderlinx Feedback
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Mon, 15 Apr 2013 17:29:15 +0530 (IST)

Hello Guys, 

Please see the feedback for today. 

	04/15/13 	

	
	Operator fault? 

	LTK1212106656742X 	Ibrahimu 	Value amendment 	We use to amend value without invoice previously. We had a change of policy due to notifications from customs to declare correct value. Some customers were under declaring the value. Therefore Invoice has been made mandatory now. 	No 

	LTK1212106625252X 	Ibrahimu 	Outbound delivery add issue 	Agent provided/confirmed the requested info and all was handled well 	No 
	
	LTK1212106708791X 	Karla 	Inbound shipment issue 	Cx very clearly stated in prechat note that he wants to recheck quantity of items received in the package. Current update is showing only incomplete items were received, and not all. Agent still asked the cx to elaborate more. I don't know how much clarity one needs. 	Yes 
	
	LTK1212106703251X 	Parag 	PG query 	Cx wanted to know why the package is marked PG. HUB confirmed that its due to hand sanitizer that contains alcohol. And HUB also stated that the PG item can be disposed and the rest of the shipment can be shipped upon request. 

Parag emailed the Cx that PG item has been disposed and rest of the shipment is OK to ship. This created a lot of confusion and complaints from Cx, just because he did NOT read the issue well. Also I see that the email has lot of spelling errors, which indicate it was done in a hurry. Complete carelessness. 	Yes 
	
	LTK1212106709790X 	Parag 	Procedural issue 	This is a time sensitive return. You took the ticket and simply transferred it to Surya. Why are you playing with the Tickets?? 	Yes 

Rgds Subir