Subject: Re: IBD Feedback Great Job
From: Ashish Niyoliya <[email-masked]>
To: M ramananda <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>, deeksha <[email-masked]>, Akhil P Walia <[email-masked]>, Romesh Singh <[email-masked]>, Ankit Abrol <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Binod Joshi <[email-masked]>, "Vijay K. Sahani" <[email-masked]>, suraj <[email-masked]>
Date: Sat, 13 Apr 2013 15:29:08 +0530 (IST)

Hi all,
         Thanks for your support, It was necessary to check view notes after you see a remark, since in this chat I have seen the note and found that ticket should be escalated, there should be different reason for remark, you can find in notes section so keep your eyes open when you check members account. This application is for all our agents who work hard to give better service, we just need to keep our eyes open, (no bird watching :P) and mind free of tension. Wish you all a great life ahead.

----- Original Message -----
From: "M ramananda" <[email-masked]>
To: "Ashish Niyoliya" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Moringathem Ramananda Singh" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, "Binod Joshi" <[email-masked]>, "Vijay K. Sahani" <[email-masked]>, "suraj" <[email-masked]>
Cc: "Subir Bikas Chakma" <[email-masked]>, "E ganin" <[email-masked]>, "deeksha" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Sent: Saturday, 13 April, 2013 14:50:44 GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: IBD Feedback Great Job

Hi All , 

Kudos to As hish , noticing remark NO MORE MANUAL CREDITS and correctly escalated to Resolution Team. Hope you all will put in extra efforts to ensure that we do try to maintain and get such appre ciation message . Keep up the good work! 

LTK5270114936264X – Arnold – First off, great job noticing that this Member has a Remark. Usually when a Member has a remark, there should be a Note in his Member Notes that explains it. In this case, the Member has a note from August 31 saying that all Manual Credit inquiries must be escalated. So in this case, you would want to escalate, which is what you did. 

The reason this Member should be escalated is because he has tried to request the same manual credits in both IBD and SE. So, if he requests a manual in IBD , we need to first make sure he hasn’t already been credited in SE. However, like I said, escalating was the right thing to do. 

Tha nks & Reg ards, 
MRSingh 

-- 
     Thanks& Regards
 Ashish Chandra  Niyoliya