Subject: IBD Feedback Great Job
From: M ramananda <[email-masked]>
To: Ashish Niyoliya <[email-masked]>, Romesh Singh <[email-masked]>, Ankit Abrol <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Moringathem Ramananda Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Binod Joshi <[email-masked]>, "Vijay K. Sahani" <[email-masked]>, suraj <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>, deeksha <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 13 Apr 2013 14:50:44 +0530 (IST)

Hi All , 

Kudos to As hish , noticing remark NO MORE MANUAL CREDITS and correctly escalated to Resolution Team. Hope you all will put in extra efforts to ensure that we do try to maintain and get such appre ciation message . Keep up the good work! 

LTK5270114936264X – Arnold – First off, great job noticing that this Member has a Remark. Usually when a Member has a remark, there should be a Note in his Member Notes that explains it. In this case, the Member has a note from August 31 saying that all Manual Credit inquiries must be escalated. So in this case, you would want to escalate, which is what you did. 

The reason this Member should be escalated is because he has tried to request the same manual credits in both IBD and SE. So, if he requests a manual in IBD , we need to first make sure he hasn’t already been credited in SE. However, like I said, escalating was the right thing to do. 

Tha nks & Reg ards, 
MRSingh