Subject: IBD feedback
From: M ramananda <[email-masked]>
To: "Vijay K. Sahani" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 13 Apr 2013 14:31:51 +0530 (IST)

Hi Vijay, 

Please see the below feedback for you. You wrongly escalated to Resolution center when you were supposed to Urgent queue . 

LTK5270114935950X – Victor – This Member was threatening to contact the BBB . As such, it should have been escalated to the URGENT queue, instead of the Resolution Center queue. 

Tha nks & Reg ards, 
MRSingh