Subject: Re: Colocation Training
From: Akhil P Walia <[email-masked]>
To: "E. Ganin" <[email-masked]>
Cc: subir <[email-masked]>, Parag Chaturvedi <[email-masked]>, Krishna Tiwari <[email-masked]>
Date: Fri, 12 Apr 2013 23:10:29 +0530 (IST)

Escalation is through Velaro. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "E. Ganin" <[email-masked]> 
To: "Parag Chaturvedi" <[email-masked]>, "Krishna Tiwari" <[email-masked]> 
Cc: "subir" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Friday, April 12, 2013 2:26:45 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Colocation Training 

Hi Parag, 

We have a new process for you "Colocation America". Krishna will train you for it. 

Website: http://www.colocationamerica.com/ 
KB: http://www.cherryinternal.com/support/index.php?action=kb&article=41 

This is 24x7 , one seat basic lead collection chat support process. 

All leads should be escalated on Zimbra until advised further. 

KB is available on cherryinternal.com. 

Please make note of the following: 
1. Ensure one agent is always logged-in. 
2. We have common user ID - User : Albert Pass : CLA@merica26 
3. Only one concurrent login is possible. 
4. Software to be used is Velaro. You can either login using browser http://agent.velaro.com or from the installed desktop application. 
5. We are not into tech support. For tech queries, you can give contact details for Tech support posted in KB. 
6. Chats are auto accepted and welcome message is sent automatically. 
7. For lead escalation, please ask for name, phone, email, what they want, where they want it, and which way they would prefer to be contacted. Then email the conversation, upon completion on ZIMBRA. 

with regards, 
Ganin