Subject: Re: LTK1212106163236X / AWB 8303444155
From: "Surya Prakash. Tiwari" <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Seraj Ahmad <[email-masked]>
Date: Fri, 12 Apr 2013 12:43:32 +0530 (IST)

Email already sent yesterday after the unsuccessful call. 

Regards 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Surya Prakash. Tiwari" <[email-masked]> 
Cc: "Subhash Kumar" <[email-masked]>, "Seraj Ahmad" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]> 
Sent: Friday, 12 April, 2013 02:16:32 GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: LTK1212106163236X / AWB 8303444155 

Then you send email to customer informing him that if they will not supply documents below, the item will be disposed without Borderlinx being responsible. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Surya Prakash. Tiwari" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Cc: "Subhash Kumar" <[email-masked]>, "Seraj Ahmad" <[email-masked]> 
Sent: Thursday, April 11, 2013 4:20:44 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: LTK1212106163236X / AWB 8303444155 

Hi Sir, 

Tried to call the customer - Phone +20173310111 was not reachable and Tried many times on this number +20224030534 but NO answer. 

This one(+20224030534) was PICKED once by a lady and after knowing that its from Borderlinx , she disconnected, Not sure why! 

Email sent to customer. 

Regards 
Surya 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Surya Jain" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Seraj Ahmad" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]> 
Sent: Thursday, 11 April, 2013 06:38:21 GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212106163236X / AWB 8303444155 

Surya/Subhash/Serja 

Please call customer on LTK1212106163236X and get his confirmation what to do with "honey" in Shipment AWB 8303444155. 
DHL Called me and wanted the issue settled because they can not hold the shipment any longer. 
Its very expensive item. 

IF the item needs to be returned: 

1. Customer has to provide us a simple letter signed by him that he wants the item returned. 
2. Also, Borderlinx has to provide a letter for acceptance of return. 

Since customer confirmed the item can be shipped, Borderlinx will pay for return shipping fee. 

ä ✌ h ↑ L