Subject: Borderlinx Return Fee
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Thu, 11 Apr 2013 15:49:09 +0530 (IST)

Hello Guys, 

We have been making mistake by quoting/charging in USDs for UK shipment. To avoid it, please see below highlighted changes in the canned responses. Even if you draft your personal email, ensure required changes are made. 

In case a UK shipment return was paid in USD due to our misquote, please do NOT ask the customer to pay again the difference. Simply process the return. Make sure everyone understand this. 

" 
Thank you for contacting Borderlinx. As per your query, y ou can get the item shipped to a local US address of your friend or relative. In this case you are charged with amount of USD 35 (US Hub) or GBP 35 (UK Hub) ( USD/GBP 20 for admin fee + USD/GBP 15 per package for local shipping ). 

Please send the above payment by PayPal to [email-masked] . 

Then send your return request to [email-masked] including the complete following information: 

1. Your suite number 
2. The Paypal payment reference number 
3. The amount paid via Paypal 
4. The tracking number of the shipment you want to redirect 
5. The recipient's name and the delivery address which you want the goods to be redirected to 

Once all details are complete, we will proceed in processing your request accordingly. Should you have any additional questions, please do not hesitate to contact us. 

Rgds Subir