Subject: Parables: Customer Services
From: Akhil P Walia <[email-masked]>
To: Ankit Abrol <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Krishna Tiwari <[email-masked]>, "M. ramananda Singh" <[email-masked]>, romesh singh <[email-masked]>, Samir Kumar <[email-masked]>, Ashish Niyoliya <[email-masked]>, Surya Jain <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>
Date: Thu, 11 Apr 2013 06:58:51 +0530 (IST)

Hi All, 

Parables customer base is increasing due to Family Christian Store promotions. 

Everyone must be fully aware how FCS discount and membership works. 

I have explained in detail both by email and in KB. 

You must try to troubleshoot as far possible. Do not let customer become irate. 

One such irate customer complained to FCS and Parables and it has taken a bad shape. 

I have asked client to provide us with backend access so we can assist better, but until that time use your common sense and try the checkout yourself. 

If customer requests phone number, you can give it as last resort. But don't offer phone yourself. 

Please read Family Christian Store Section here: http://cherryinternal.com/support/index.php?action=kb&article=27 

ä ✌ h ↑ L