Subject: LTK1212106163236X / AWB 8303444155
From: Akhil P Walia <[email-masked]>
To: Surya Jain <[email-masked]>, Subhash Kumar <[email-masked]>, Seraj Ahmad <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Thu, 11 Apr 2013 06:38:21 +0530 (IST)

Surya/Subhash /Serja 

Please call customer on LTK1212106163236X and get his confirmation what to do with "honey" in Shipment AWB 8303444155. 
DHL Called me and wanted the issue settled because they can not hold the shipment any longer. 
Its very expensive item. 

IF the item needs to be returned: 

    1. Customer has to provide us a simple letter signed by him that he wants the item returned. 
    2. Also, Borderlinx has to provide a letter for acceptance of return. 

Since customer confirmed the item can be shipped, Borderlinx will pay for return shipping fee. 

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