Subject: Re: LTK1212106613330X
From: Akhil P Walia <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Thu, 11 Apr 2013 04:47:24 +0530 (IST)

If you will read my notes and perhaps if chat. 
You would know customer was irate because we are not receiving emails from his hotmail email address 
So the issue was escalated to IT. 
When IT responded everything is fine, same needs to be communicated to customer. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Surya Prakash. Tiwari" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Sent: Wednesday, April 10, 2013 5:05:52 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212106613330X 

Hi Sir, 

I wasn't sure what to do with this , We already got many tickets with ( [email-masked] )hotmail address and a return is already going under this LTK1212106419846X. 

please advise. 

Regards 
Surya