Subject: IBD feedback
From: M ramananda <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 10 Apr 2013 14:37:54 +0530 (IST)

Hello G.Krishna. 

Ticket ID : LTK5270114821777X 

Feedback: What were you exactly trying to do in this chat? And why are you abusing the member? 

Member is right, she is seeing only $5.09 (even I can see it from my end) and the reason why she and ME can see $5.09 is because she requested her check payment recently on Apr 8, 2013, so you need to start calculate h er earnings from First Payment Bonus till to date. Did you even calculate that? 

She is obviously confuse to the referral rewards email she receive (about $ 0.48 ) which she think it should be added to her account earnings total, you should have explain this to the Member to clear her confusion and doubt. 

Pay attention to what the member is saying. Any confusion SHOUT! If no one is able to help you in your shift timing escalate it to Resolution Team! 

Chat transcript: 

sapna: here i have copy paste.. can u see the referral rewards difference.. one way it is showing 0.48 and down it is showing 0.05 
Kevin : So , what is the wrong calculation 
Kevin : ? 
sapna: u fool 
Kevin : you too 
sapna: its waste of time to chat with you .. i have already shown u the wrong calculation there is a difference of 43 cents 
Kevin : our record indicate that you are correctly credited 
Kevin : there is no wrong and no mistake 
sapna: urs is the worst ever customer support 
Kevin : there is no diferrent of 43 cent 
sapna: u dont know proper english also 
Kevin : you should check it better 
Kevin : ok 
sapna: u guys dont know how to calcualte 
sapna: how come .. 

Tha nks & Reg ards, 
MRSingh