Subject: Borderlinx Feedback
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhil P Walia <[email-masked]>
Cc: E ganin <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>, Jorge Kho <[email-masked]>, Nyle Remo <[email-masked]>, Abegail Ortega <[email-masked]>
Date: Mon, 8 Apr 2013 15:12:12 +0530 (IST)

Hello Guys. 

Please see some of the feedback for today. These are random chats audit. 
FYI, all these chats are recorded for evaluation. 

	LTK1212106528162X 	Gelna 	PG query 	The item was a simple machine. Without the Ink/cartridges, there should not be any problem in shipping it. 
	LTK1212106527013X 	Gelna 	Merchant payment query 	If you have read the Cx question clearly, he was trying to understand if paypal can be used with merchant, though he is a Citi member. The answer was simple 'yes'. But since you didn't understand the customer concern, the chat stretched and there was quite a bit of confusion. 
	LTK1212106526771X 	Gelna 	Inbound shipping issue 	Cx was concern with failed delivery attempt on Saturday, when the Hub was closed. Gelna handled it well by explaining that delivery will be re-attempted automatically the next business day i.e Monday. 
	LTK1212106526671X 	Gelna 	Outbound shipment status 	Cx was concern with the delay in shipping out the goods from Hub after payment. Gelna explained well that it takes 1 business day after payment for it to be processed and AWB issued. It should go out most likely by next business day i.e Monday. 
	LTK1212106526398X 	Gelna 	Outbound delivery add issue 	Cx mistakenly put the wrong delivery address to a released shipment, and wanted to update correct address. Cx left in middle of chat. 
	LTK1212106513694X 	Karla 	Outbound shipment status 	Cx was concern with the delay in shipping out the goods from Hub after payment. Gelna explained well that it takes 1 business day after payment for it to be processed and AWB issued. It should go out most likely by next business day i.e Monday. 
	LTK1212106507373X 	Parag 	Unknown suite 	Cx shipment located to unknown and well handled. However Parag did not explain to customer that the shipment most likely came without or incomplete Suite number, and to ensure it is included in the Delivery address in all future shoppings. 
	LTK1212106507591X 	Joelma 	Lockbourn Misdelivery 	Cx shipment is most likely going to Lockbourne Hub. But Cx is not sure, so advised to confirm first with the merchant. Well handled. 
	LTK1212106507671X 	Joelma 	Payment problem 	Cx was having problem in submitting a concierge order. Cx realized the mistake and has successfully submitted the order. 
	LTK1212106508439X 	Joelma 	Value amendment 	Value amendment, well handled. 
	LTK1212106511391X 	Karla 	Inbound shipment status 	Failed delivery attempt made on Saturday from merchant. Karla explained well that our Hub is closed on weekend, and delivery agent will automatically reschedule delivery on next business day i.e Monday without any further follow up. 
	
LTK1212106508362X 	Ibrahimu 	Outbound shipment status 	Cx released the shipment on Fri, and it will take atleast one business day for it to be shipped i.e Monday. Ibrahimu however informed customer that it will be delivered on Tuesday, which is wrong. Since customer has selected Express shipping, and if package is scanned and picked up on Monday, it will reach him by Thursday only i.e 3 business days. 

Rgds Subir