Subject: IBD Weekly Report
From: M ramananda <[email-masked]>
To: Ashish Niyoliya <[email-masked]>, Romesh Singh <[email-masked]>, Ankit Abrol <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Moringathem Ramananda Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, Abhinav Seth <[email-masked]>, Ankit Bhardwaj <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Binod Joshi <[email-masked]>, "Vijay K. Sahani" <[email-masked]>, suraj <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, Sahir Nomaan <[email-masked]>, E ganin <[email-masked]>
Date: Mon, 8 Apr 2013 14:41:51 +0530 (IST)

Hi Team, 

Here are the weekly report for last week. W e finish Csat at 80% which is new after long time, Khargeswar being the top performer with Max chat and 83%. 

Good work done by all ! 

	

	Weekly performance by an Operator 	

	

	

	

	

	

	
	Operator 	Operator Engaged Chats 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 	

	Vijay 	0 	21 	0:00:10 	0:00:48 	0:28:54 	0:06:24 	0:35:18 	0:30:31 	

	Solace 	0 	99 	0:00:26 	0:03:27 	0:14:34 	0:13:51 	0:27:02 	0:17:20 	

	Shirley 	0 	4 	0:00:09 	0:00:14 	0:16:24 	0:01:46 	0:18:11 	0:17:42 	

	Ralph 	0 	69 	0:00:18 	0:06:13 	0:08:20 	0:05:37 	0:13:43 	0:10:39 	

	Kevin 	0 	298 	0:00:35 	0:06:29 	0:11:55 	0:17:15 	0:29:04 	0:14:20 	

	Kate 	0 	405 	0:00:27 	0:10:15 	0:09:13 	0:02:59 	0:12:11 	0:11:44 	

	Jasmeet 	0 	213 	0:00:13 	0:03:09 	0:10:04 	0:04:39 	0:14:39 	0:12:10 	

	Bryce 	0 	179 	0:00:09 	0:04:41 	0:10:35 	0:22:51 	0:33:18 	0:13:50 	

	Arnold 	0 	110 	0:00:18 	0:04:42 	0:11:22 	0:29:45 	0:41:07 	0:14:07 	

	Ankitb 	0 	192 	0:00:11 	0:06:29 	0:08:59 	0:04:27 	0:13:19 	0:11:17 	

	Alison 	0 	1 	0:00:08 	0:00:08 	0:22:43 	0:00:00 	0:22:43 	0:23:12 	

	Alan 	0 	95 	0:00:42 	0:08:21 	0:10:50 	0:56:40 	1:02:08 	0:14:14 	

	Total 	0 	1686 	0:00:23 	0:10:15 	0:10:42 	0:13:24 	0:23:48 	0:13:14 	

	

	

	

	

	

	

	

	

	
	
	Weekly Csat % report by an Operator 	

	

	

	

	

	

	
	Operator 	1 Not Very 	2 Somewhat 	3 Satisfactory 	4 Very 	Total Recorded 	Total Response Rate (%) 	Csat % 	

	
	Kate 	13.00 	4.00 	19.00 	66.00 	102 	25.82 	83.33 	

	
	Kevin 	7.00 	10.00 	11.00 	30.00 	58 	14.68 	70.69 	

	
	Jasmeet 	5.00 	1.00 	17.00 	27.00 	50 	12.66 	88 	

	
	Bryce 	5.00 	3.00 	12.00 	28.00 	48 	12.15 	83.33 	

	
	Ankitb 	5.00 	3.00 	7.00 	22.00 	37 	9.37 	78.38 	

	
	Alan 	5.00 	2.00 	10.00 	5.00 	22 	5.57 	68.18 	

	
	Arnold 	4.00 	2.00 	5.00 	16.00 	27 	6.84 	77.78 	

	
	Solace 	1.00 	2.00 	1.00 	19.00 	23 	5.82 	86.96 	

	
	Ralph 	1.00 	2.00 	3.00 	16.00 	22 	5.57 	86.36 	

	
	Vijay 	0.00 	1.00 	2.00 	0.00 	3 	0.76 	66.67 	

	
	Total 	46.00 	30.00 	89.00 	230.00 	395 	100.00 	80.76 	

	

	

	

	

Tha nks & Reg ards, 
MRSingh