Subject: BLX: Client Feedback
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>
Date: Sat, 6 Apr 2013 01:01:28 +0530 (IST)

Hi All 

In a call with Borderlinx client. Katerina and her team (Julia and Ljubica) gave some feedback for improvement. 

It is compiled in the document attached. 

To summarize, 90% feedback is old and repetitive that we must follow already. 

Surprisingly, the difference between consolidation and repackaging is still not clear to all or rather some agents have problem in communicating the difference between the two. 
We already have scripts for this in templates. But it is not being used as it should be. 
I see comprehension issues also which results in miscommunication. 

Below are some scripts that you can use to explain consolidation does not mean putting multiple shipments into one Box. 
Re-packaging is done on individual shipments only. It is now also rephrased and updated in CS templates. 

Under the concept of consolidation, the higher weight of all shipments (actual or volumetric) is combined to calculate the cost of shipping. Packages itself are not combined physically into single box. 

You can consolidate the shipments by releasing them from your account at the same time. But if we receive 3 packages, you will receive 3 packages as well, although they are shipped with the same tracking number. 

Shipping rates reduce as shipments get heavier, so when you have multiple orders you can ship them together. This is cheaper than shipping 5 orders separately at different times. 

Due to the handling cost associated with airborne shipment services (which includes courier pickup, customs clearance, and courier delivery), the first half kilo is usually the most costly for the International shipments. By consolidating, you are saving on first half kilo of each shipment. 

When packages are shipped separately, each package will bear the burden of a minimum charge for the first half kilo. Click here to learn What are the benefits of consolidating packages ? 

Repackaging is done on individual packages. 

All individual shipments are scanned and assigned a serial number on arrival electronically. We cannot merge or split the shipments to affect the individuality of shipments for customs clearances. 

At Borderlinx we automatically repack single shipments into smaller DHL envelopes or by removing excess packaging where ever possible, subject to conditions which are explained here . 

For other feedback refer the attached document. 

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